Sharpening senses with social media

“I share, therefore I am.” In a previous post about enforcing our reality, I explored the concept of our evolving social-media presence, its possible dangers, and its perceived influence on “our total social reality”. Despite our social technophobia, social media “poses no more and no less of a social threat than any other technological breakthrough like the automobile, television, and Internet”.

But can social media be something more than simply “sharing your thoughts, feelings, photos, and lives with the online world”? More than simply “an effort to declare or enforce your perceived reality or existence”? Why not? If we look up beyond our impulsive two-second retweets, sharing thoughts can lead to exploring new ideas, uncovering new interpretations, and discovering new insights.

Watch Dogs: Skills Tree

Hi, my name is Jay, and I’m an IBM TRIRIGA information developer at IBM. When I launched my blog in November 2013, I knew next to nothing about cloud computing. But I didn’t let that stop me from learning the cloud basics. Now, 10 months later, I’ve sharpened my senses to a point where I’m finding flawed statements about IBM BlueMix PaaS and IBM Service Engage SaaS on other blogs!

Surfing through IBM Service Engage

Have you ever heard of IBM Service Engage? Back in February, during the IBM Pulse 2014 cloud conference, Service Engage was one of the hotter “software as a service” (SaaS) topics in town. Nowadays, 5 months later, I haven’t heard IBM talk too much about it. Maybe that’s the cyclical nature of user conference marketing. But recently, I’ve been feeling a fresh breeze in my direction.

Hi, my name is Jay, and I’m an IBM TRIRIGA information developer at IBM. In the coming weeks, I might have an exciting opportunity to develop instructions in dynamic guided tours to help potential customers who are still unfamiliar with and exploring the benefits of our IBM TRIRIGA products. If so, then these guided tours or demos of our products could be added to the Service Engage portal!

IBM Service Engage

Naturally, to get familiar with the Service Engage portal, its look, its feel, its highlights, and maybe even its limitations, I decided to surf several of the guided demos myself. While I might not conclude with a negative review, I certainly won’t ignore the negative experiences. Besides, if I want Service Engage to improve, it’s best to not only celebrate its good points but also criticize its bad ones.